Before you contact us regarding your package, please ensure you've done the following:
- Check if you're still within the estimated delivery window. See Delivery Times for more details. If you are, wait until 1-2 days after the delivery window has past before contacting us.
- Check with other members in your household or apartment, building security, or neighbours, to see if they have your package.
- Contact your local post office (of the shipping courier that shipped your package) to see if they have it held for you.
- If you still cannot locate your package, simply contact us and we'll be happy to help.